Service Update 31.03.20
Dear valued customers, families and friends,
Don’t worry we haven’t forgotten you.
We’re sorry it’s taking so long to send your order;
over the last 14 days we have seen a 10-fold increase in demand.
Many of our brilliant and experienced warehouse team
have had to temporarily leave us to look after their children or because
their age made them more vulnerable. In other safeguarding measures, we
have had to close our call centre and stop taking phone calls and have
adopted distance working rules.
What are we doing about it? To create more space, we
have had to completely clear an existing warehouse. We have ordered and
installed extra racking, packing benches, computer equipment, scanners, and
electrics and have had to move lots of stock!
From tomorrow we will be moving to 24hr despatch. We
have had to recruit new people to help on these extra shifts, who need
training and support. Our depleted warehouse team have been split
accordingly and will take a bit of time to get up to speed. And with
important distance working and hygiene measures, everything takes longer
too.
We are doing our best under very challenging
circumstances; we know how important gardening is especially now in these
difficult times. We desperately want to get your order to you as quickly as
possible, but we’re sorry that you may have to wait longer still.
We send oldest orders first and are currently
despatching ones placed up to 21st March. Even in these unprecedented
times, some customers will find this unacceptable and for that we
apologise. If you do wish to cancel your order, please click here and get in touch.
If you can wait a bit longer, it’ll be worthwhile. We
will get to your order and we think the measures we’ve introduced will
start to speed things up soon.
We thank you for your patience and understanding and
wish you all the best and good health.
Please stay safe and well.
John and Dave
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