Regular Visitors to manvslug.co.uk will know that I finally had to bite the bullet and get replacement timber decking tiles as the originals were downright dangerous and my daughter fell through one tile.
They were a good brand and pressure treated and had anti-slip lines in them, but alas that style is no longer available. The concrete patio area under the timber decking is all over the place and the falls come towards the building and the first thing I did when I bought the property in 1991 was to install an acco drain parallel to the external rear wall to collect the remove the water.
It had been saturating the external leaf of brickwork and there was a tide mark where capillary action had taken the moisture up the brickwork.
I made small concrete mole hills of support at the corners and a mid- points of the original decking tiles and levelled the top. The water that flows down the garden path and off the decking tiles, travels via the concrete patio under the level decking into the acco and off via the surface water drainage system.
These are the only 500mm x 500mm decking tiles I could find they are not treated or anti-slip.
I need 82 tiles to replace all the old decking tiles, which equates to a cost of £492.
I could have ordered them for delivery but at least 50% of them would be of inferior quality with splits or too many knots in, so I would rather go and select the best of the bunch.
There are four branches within easy reach of home, but only two hold stock of the items.
I have laid some and needed another 48 tiles to complete the project. Now here is the rub and what's basically pissed me off.
Stack available as of Sunday morning.
My daughter and her partner went to get as many decking tiles as possible. as I needed another 48 Tiles.
They went through those on the rack and selected the best which amounted to 9 tiles, They spied another load of the same tiles, however the banding was still on them and they could not be picked through. As we can see Sunday morning they report 89 available.
I apologise for this term for the B&Q staff, but the "Arseholes", would not take the banding off the next lot of tiles for my daughter to get the remaining 39 tiles I need.
They informed her that "they want to sell those still open on the rack before they let anyone have access to more"!. Cleary we were not going to purchase the shitty ones. It was also raining and perhaps they were afraid of getting wet as the tiles are stored outside?
Doh, I'm sure with them having 89 in stock, we would have been able to get the additional 39 tiles we needed, and they would have taken another £234, in addition to the £54 for the nine we got from the open pack.
Shame I was not there as I would have bought a Stanley knife and taken the banding off myself.
So B&Q Head office, the helpfulness of your staff is non existent, you have pissed off a regular customer, and yes I have informed everyone on here how poor your customer service is at your Croydon Branch, and If I could go and get them from anyone else other than B&Q I would.
Now I will have to visit another one or two times, and hope I find more friendly staff if there is a bundle there that needs the banding on them removed, or just take a pen knife with me, and do it myself.
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